FAQ

Where can I find the sizing guide?

Due to all the different brands having different sizing please click on the product > choose your size > then if will show you the measurements of that particular piece.

How do I know if I’ve received a genuine product?

Missy Noir only stocks genuine handmade products from our talented lingerie designers. We don’t buy fakes so you can be assured that they are genuine!

What is pre-order?

As our lingerie items are especially handmade for you by independent designers, wait time can be a little longer. Missy Noir will put a pre-order option when stock not physically at our headquarter’s and enable you to place your order without missing out! Wait times for pre-order items will vary between 2-6 weeks. We will send you a confirmation email regarding the time frame.

I ordered the wrong size, can I exchange for another size?

Yes, we happily provide a exchange or a credit note for our bralettes if it is in it’s original condition. Please note we are unable to give you a refund in this case.

Can I get a refund if the price has changed since I ordered it?

Unfortunately not, as a online fashion business we are required to change and meet current fashion trends. So no returns or refunds can be supplied.

What’s your return policy in short?

Items that are returned our exchanged must be in the original condition, swing tags attached + original invoices. Garments that have been worn, have makeup or perfume cannot be returned. Please see shipping tab for more information.

How do I return a garment?

Please fill out the form included in your parcel and send both back to the listed address. We will send you confirmation once we have received it.

How do I contact about Press and Media enquiries?

We would love to hear about any press and media opportunities. Please email us at hello@missynoir.com and we will be back with you in no time.

How do I track the delivery of my item?

After deciding on your favourite pieces you will receive a payment confirmation email. Once confirmed you will receive your tracking number.

How much is shipping?

For all Australian orders you have the choice between regular shipping or express shipping.

Regular Shipping (takes 3-7 working days) is $8.50

Express Shipping (takes 1-2 working days)is $11.50

For more information please check the shipping tab.

Do you ship internationally?

Yes we can ship internationally. If you send us a email we will be able to provide you with the correct shipping cost.

Still haven’t answered any of your questions?

Email us at hello@missynoir.com and we will reply promptly.